U. S. A .’s biggest online marketplaces Flipkart, Amazon, Paytm and Snapdeal are but to sincerely show names, addresses and other touch details of all dealers on product listings featured on their systems, notwithstanding being mandated through the revised tips on e-commerce issued on December 26.
The law becomes first introduced as a part of Press Note three by means of the authorities in March 2016.
ET has found that several product listings across the marketplaces did no longer display information of dealers. In some instances, their full names have been additionally no longer stated.
“It’s something that marketplaces want to conform with. There’s no scope for any type of ambiguity inside the regulation. It’s a simple requirement and a totally truthful provision. Quite a few e-commerce companies aren’t doing this and there’s no excuse for them now not to comply with the regulation,” said Suneeth Katarki, founding accomplice at IndusLaw.
The revised coverage places the onus of transport, warranty and customer support on the vendor and now not the market. Today if a patron is sad with a product on these platforms, there is no way to get in contact with the vendor immediately. Instead, all grievances could be routed via the marketplace.
At present, those marketplaces redirect customers to their very own online help centers, prompting customers to lodge lawsuits with them rather than absorb the difficulty immediately with dealers. For example, Amazon. It displays the address of its very own headquarters in Bengaluru within the segment meant to show the vendor’s deal with.