U. S. A .’s biggest online marketplaces Flipkart, Amazon, Paytm, and Snapdeal are to sincerely show all dealers’ names, addresses, and other touch details on product listings featured on their systems notwithstanding being mandated through the revised tips on e-commerce issued on December 26. The law was first introduced as a part of Press Note three using the authorities in March 2016. ET has found that several product listings across the marketplaces did no longer display information of dealers. In some instances, their full names have been additionally no longer stated.
“It’s something that marketplaces want to conform with. There’s no scope for any ambiguity inside the regulation. It’s a simple requirement and a totally truthful provision. Quite a few e-commerce companies aren’t doing this, and there’s no excuse for them now not to comply with the regulation,” said Suneeth Katarki, founding accomplice at IndusLaw. The revised coverage places the onus on transport.
Warranty and customer support on the vendor and now not the market. Today, if a patron is sad with a product on these platforms, there is no way to contact the vendor immediately. Instead, all grievances could be routed via the marketplace. At present, those marketplaces redirect customers to their very own online help centers, prompting customers to lodge lawsuits with them rather than absorb the difficulty immediately with dealers. For example, Amazon. It displays the address of its very own headquarters in Bengaluru within the segment meant to show the vendor’s deal.